Refund & Cancellation Policy

This Refund & Cancellation Policy is incorporated into the Minitickets Terms of Service & Terms of Sale. Capitalized terms have the meanings given in the Terms.

1. General Rule

Except as stated in this Policy, required by applicable law, or otherwise expressly offered by the Organizer, Ticket sales are final. Buyers should review the Event, date, time, location, Ticket type, and quantity before completing a purchase. Nothing in this Policy limits refund rights that cannot legally be waived.

2. Event Cancellation

If an Event is cancelled in its entirety and is not rescheduled, Buyers are entitled to a refund where required by applicable law and otherwise according to the Event's stated refund terms. Unless a different result is required by law, an approved full refund will generally include the amount paid by the Buyer to Minitickets for the affected Ticket. Refunds are issued to the original payment method whenever technically possible.

Currency-conversion differences or fees charged by a Buyer's bank or card provider are outside Minitickets' control.

3. Postponed or Rescheduled Events

If an Event is postponed or rescheduled:

• the Ticket will generally remain valid for the new date unless otherwise communicated;
• the Organizer may establish a refund-request window where permitted by law;
• Buyers will receive any refund rights required by applicable law regardless of a more restrictive Organizer policy.

Where applicable law requires a Buyer to be offered a refund for a postponed or rescheduled Event, Minitickets and the Organizer will honor that requirement.

4. Material Event Changes

If an Event undergoes a material change, such as a significant venue relocation, substantial date change, or replacement of a principal advertised performer, refund eligibility may depend on the Event policy and applicable law. Minor scheduling changes, changes to supporting performers, or comparable operational changes do not automatically create a refund right unless required by law or expressly offered by the Organizer.

5. Buyer Change of Mind or Non-Attendance

Unless an Organizer expressly provides otherwise or applicable law requires a refund, refunds are not generally available because of:

• change of mind;
• personal scheduling conflicts;
• travel problems;
• illness;
• weather affecting the Buyer's travel;
• failure to attend;
• late arrival;
• failure to comply with lawful venue or Organizer rules;
• loss or disclosure of a Ticket or QR code.

6. Duplicate or Erroneous Charges

If a Buyer believes a payment was processed more than once or in an incorrect amount, the Buyer should contact support@minitickets.com. Minitickets will investigate verified payment errors and provide an appropriate correction or refund.

7. Requesting a Refund

Where a refund is available, contact:

support@minitickets.com

Include:

1. order or confirmation number;
2. Event name;
3. Event date;
4. reason for the request.

Refunds are normally returned to the original payment method. Processing time may depend on Stripe, the Buyer's bank, card network, or other payment provider.

8. Organizer Responsibility for Refunds

For third-party Events, the Organizer is financially responsible for refunds arising from cancellation, postponement, Event changes, or other Organizer obligations, except to the extent otherwise agreed with Minitickets or required by law. Minitickets may facilitate or process a refund through the payment architecture used for the Event.

Minitickets may recover amounts owed by an Organizer in connection with refunds, including through lawful offsets, deductions, connected payment accounts, invoices, or other agreed payment methods. The treatment of Minitickets Platform Fees in connection with a refund is governed by the Organizer's applicable fee arrangement, the Terms, the payment configuration, and applicable law. Third-party payment-processing fees may be non-refundable.

9. Chargebacks and Payment Disputes

Buyers with a billing concern are encouraged to contact support@minitickets.com so that the issue can be investigated. Nothing in this Policy prevents a Buyer from exercising rights available through the Buyer's card issuer, bank, payment provider, or applicable law. Fraudulent or invalid chargebacks may be contested using transaction, Ticket-delivery, admission, and other relevant records.

10. Link Events

For Link Events where registration or purchase occurs on another platform, this Policy does not govern the third-party transaction. Refunds, cancellations, payments, and Ticket delivery are governed by the third-party platform's and Organizer's applicable policies.

11. Contact

Minitickets, Inc.
131 Continental Dr, Suite 305
Newark, DE 19713
United States
Email: support@minitickets.com